Effective September 7, 2026
These Terms of Service ("Terms") govern access to and use of Supportify's products, including QA Sentinel and CRM (together, the "Service"), provided by Supportify ("Supportify," "we," "us"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organization you represent ("you").
You must provide accurate information when creating an account and are responsible for activity under your account and for keeping your credentials secure. You're responsible for the conduct of any team members you invite into your organization.
Paid plans are billed in advance on a recurring basis through our payment processor, Stripe. Fees are non-refundable except where required by law. You can cancel a subscription at any time from Billing; cancellation takes effect at the end of the current billing period. We may change our prices with advance notice before your next renewal.
You agree not to use the Service to violate any law, infringe anyone's rights, transmit malicious code, attempt to gain unauthorized access to any part of the Service, or interfere with its normal operation. We may suspend or terminate accounts that violate this section.
You retain ownership of the data you submit to the Service ("Customer Data"), including client records, support tickets, and their contents. We process Customer Data only to provide and improve the Service, as described in our Privacy Policy. You can export your data at any time from Settings, and request deletion of your organization's data.
Parts of the Service rely on third-party providers to function — for example, Anthropic to generate AI ticket reviews, and Stripe to process payments. Your use of features backed by a third-party provider is also subject to that provider processing the relevant data as described in our Privacy Policy.
The Service, including AI-generated ticket reviews and scores, is provided "as is." AI outputs may be inaccurate or incomplete and should be used as a supporting tool, not a substitute for human judgment. To the maximum extent permitted by law, Supportify is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.
Either party may terminate this agreement at any time; you can delete your organization from Settings. We may suspend or terminate access for a material breach of these Terms, including non-payment.
We may update these Terms from time to time. If we make material changes, we'll notify you by email or in-app before they take effect.
Questions about these Terms can be sent to legal@supportify.co.in.